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Delete your bagevent account

This page explains how to request deletion of your bagevent account and the personal data held in it. It applies to the bagevent apps published by BAGEVENT PTE. LTD. — the mobile app for organizers, their staff, exhibitors, and attendees, and the desktop check-in app for Windows and macOS — and to your account on bagevent.io.

Delete it in the app

Open the Me tab (Account for organizers), tap Delete account at the bottom, and confirm it. The 30-day grace period below starts straight away, and the account keeps working until it ends. If something stops the app from deleting the account — for example you are the only owner of an organization that still has live events — the app says what it is and offers to email us instead.

Or ask us by email

  1. Email milo@bagevent.io from the address your bagevent account is registered to, with the subject Delete my account.
  2. Tell us the organization name on the account, so we can identify it.
  3. We reply to confirm the request and tell you the date the grace period ends.
  4. Your account is scheduled for deletion and a 30-day grace period starts. The account keeps working during it, and you can cancel the request at any point in case it was a mistake. We email you when the request is made, and again seven days and one day before the period ends.
  5. After the 30-day grace period passes, your personal data is anonymised and can no longer be recovered. We email you once more to confirm it.

If you write from an address that is not on the account, we will ask you to verify ownership before acting — this protects your event data from someone else requesting its deletion.

Remove app data from a device right now

You do not need to wait for the account request to clear a device. Signing out of the mobile or desktop app immediately removes, from that device:

  • the locally stored attendee roster and event data, and your offline copies of tickets, agenda, and card,
  • the notification token, so the device stops receiving push notifications,
  • your saved sign-in credentials.

Uninstalling the app removes the same data.

What is deleted

Closing an account removes the personal data of the person who holds it:

  • Your account profile. Your name and email address are overwritten, and your password, Google sign-in link, two-step verification settings, and sessions are removed. Your membership of any organization is switched off.
  • Your own registrations. On orders and attendee records under your email address, the name, email, phone number, and form answers are removed.
  • What you did in the app at events. Connections, meeting requests, questions, votes, prize draw entries, saved exhibitors and sessions, and survey answers are removed or anonymised.
  • Messages to you. The record of emails we sent to your address, your in-app inbox, and your push notification tokens.

What closing an account does not delete

An organization's data belongs to the organization, not to one person's account. Closing your own account leaves in place the events the organization created, their settings and forms, and the records of the other people who registered for them.

To have an organization's events and attendee data deleted, an owner of the organization should email milo@bagevent.io from the address on the account, naming the organization. Organizers can also erase an individual attendee's data at any time from the attendee record.

What is kept, and for how long

Two categories survive a deletion request, because we are required to keep them:

| Data | Retention | Why | | ---------------------------- | --------------------------------------------------------- | ---------------------------------------------------------------------------------- | | Invoices and payment records | Typically 7 to 10 years, per the tax law that applies | Statutory accounting and tax obligations. A deletion request does not remove them. | | Security logs | Append-only record | Fraud and abuse investigation, and the integrity of the audit trail itself. |

Order amounts, ticket counts, and check-in scan records also stay with the event they belong to, with the details that identify you removed, so that the organizer's accounts and attendance figures remain intact.

These records are kept in a restricted form and are not used for any other purpose.

If you registered for an event rather than running one

If you are an attendee who signed up for someone else's event, that organizer — not bagevent — controls your registration data. Send your deletion request to the organizer, who can action it directly from your attendee record.

If you cannot tell who the organizer is, email us at milo@bagevent.io and we will route the request to them.

How long it takes

We action deletion requests within 30 days of confirming them, as GDPR requires. In practice the request is recorded the same day and the grace period is what accounts for the remaining time.

Questions

milo@bagevent.io · See also our privacy policy.

Last updated: 1 October 2026