Desktop check-in app for Windows and Mac

Scanning, check-in and undo, search across the full roster, and badge printing. On a 5,018-person event the desk is scanning 9.3 seconds after the event is opened and searches the local list in about 8 ms. Check-ins queue on the device and upload in one pass when you reconnect. Nothing is silently dropped — anything that fails to upload stays in the queue with the reason attached.

Registering a brand-new walk-in, because only the server can issue a ticket code; editing attendee details or swapping tickets; and any collection point the organizer has marked online-only, which refuses scans while offline rather than accepting them and reconciling badly later. Before the doors open, the offline screen lists exactly what this particular pack cannot cover — including which points are online-only, by name — so it is read at the desk rather than discovered in the queue.

Yes. The badge is assembled on the machine from the template and the attendee's own data, so the server is never in the print path. Templates and their background images are downloaded in advance as part of the offline package.

Any printer your operating system can already print to, over USB or the local network. Badge size, layout, and which template applies to which ticket type all come from the organizer console, and the app prints at those exact millimetre positions.

Yes. The desk hosts its printers on the venue network and serves up to three check-in lanes, so a site with several entrances does not need a printer at each one. A lane binds to the desk rather than to a specific printer, so when a roll runs out the desk re-routes that lane and records the failover. Pairing a device is not the same as authorising it: an operator at the desk has to approve it, and higher-consequence actions ask for a supervisor PIN.

Yes, and the screen makes you say which of the two you mean. Print only leaves everyone’s check-in status untouched, which is how a VIP list gets pre-printed before doors open. Print and check in admits the group as their badges come out: anyone not yet checked in is checked in, anyone already checked in simply gets their badge, and anyone the server refuses gets no badge at all. The count is restated before anything moves and the run can be stopped between badges.

Yes. Install the app on each machine and point them at the same event. Each desk reports its own throughput while duplicate-scan protection and the live count stay correct across all of them.

Yes. The desktop app has a self-service kiosk mode: attendees scan their ticket or type the check-in code from their confirmation email, and their badge prints on the spot when auto-print is on, along with a note of any add-ons they have to collect. It keeps working offline, queueing check-ins like a staffed desk. There is deliberately no name search on the kiosk — a public screen that lists names would let anyone check in as someone else — so lookups by name stay at a staffed lane.

The honest answer is that an offline pack is your attendee list sitting on a machine that leaves the office, so the controls are about limiting that rather than pretending it is not true. Every pack carries a lease — seven days by default, adjustable — after which the machine has to reach the backend again, which re-checks the account and refreshes the data in the same step; winding the system clock back does not extend it. Offline sign-in never stores the password, only an scrypt verifier, and it locks for five minutes after five wrong attempts. That verifier is sealed by the operating system keychain, DPAPI on Windows and Keychain on macOS. Check-ins that have not uploaded yet are never discarded.

No. It is included with every plan and there is no per-device charge. You only need a BagEvent account with access to the event.

Yes, while the desk is online. Register the walk-in on the event's own registration form, then either show a card payment QR code they pay on their own phone through Stripe, or confirm a cash or bank-transfer payment taken at the desk. Their badge prints once the payment is confirmed. A brand-new walk-in cannot be registered offline, because only the server can issue a ticket code — put up the self-registration QR code instead.