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Refunds & cancellations ​

Can't make it to an event? Here's how refunds work on bagevent and how to ask for one.

WARNING

Refunds are controlled by the event organizer, not by bagevent. Whether your ticket can be refunded — and how much — depends entirely on the organizer's policy for that event. A refund is never guaranteed.

Who decides if you're eligible ​

Each organizer sets their own refund and cancellation policy: some allow refunds up to a cutoff date, some offer partial refunds, and some don't offer refunds at all. Look for a refund policy on the event page, or ask the organizer directly if it isn't stated.

Requesting a refund ​

Unless the organizer has turned refund requests off, you can ask for a refund on a paid ticket from the event's personal center:

  1. Open the personal center for the event and sign in with your registered email and the one-time code (see Opening the personal center).
  2. Find the ticket and choose Request refund.
  3. Optionally say why you're asking — it helps the organizer.
  4. Choose Send request.

The ticket then shows Refund requested, and you get an email confirming that the request was received. If you bought tickets for several people, you can ask for any ticket on your order; someone who was registered by another person can ask only for their own ticket.

Your request goes to the organizer, who decides:

  • Approved with a refund — your ticket is cancelled and can no longer be used at the door, and the money is returned (see below).
  • Approved without a refund — the organizer can also accept the cancellation without paying anything back. Your ticket is cancelled, and the email you get says that no refund was made.
  • Declined — your ticket stays valid. You get an email, with the organizer's note if they added one.

TIP

Don't see a Request refund option? The organizer has turned refund requests off for that event, or there is nothing to refund on the ticket. Contact them directly through the event page to ask about a refund or cancellation.

Timing and how the money comes back ​

When an organizer approves a refund for a ticket you paid for by card, it's returned to your original payment method through Stripe, which processed the payment. How long it takes to appear on your statement depends on your bank — it can take 5–10 days, sometimes longer.

If you paid the organizer directly — by bank transfer or another offline method — the organizer pays you back themselves, outside bagevent.

Because the organizer received the payment and issues the refund, they're the best source for the status of a specific refund. If it's been a while and you haven't seen it, follow up with the organizer.

If you just can't attend ​

Even when a refund isn't available, you have options:

  • Transfer your ticket to someone who can go, if the organizer allows it — see Transferring a ticket.
  • Contact the organizer to ask about alternatives, such as attending a future date.