Frequently asked questions

Can't find your answer? See Contact support.

For attendees

How do I get my ticket after I register?

After you complete registration — and payment, for paid tickets — BagEvent emails your confirmation and e-ticket. You can also open your e-ticket any time from the personal center link in that email.

See Your e-ticket.

Can I get a refund?

Refunds are set by the event organizer. If your ticket is eligible, the organizer issues the refund to your original payment method. For an event's refund policy, contact the organizer through the event page.

See Refunds & cancellations.

Can I transfer my ticket to someone else?

If the organizer has enabled transfers, you can send your ticket to another person from your e-ticket or personal center. They accept the transfer and receive their own e-ticket.

See Transferring a ticket.

For organizers

What payment methods and currencies are supported?

You connect a payment provider to sell paid tickets. Stripe is available now, with PayPal and PayNow coming soon. The currencies you can charge and receive depend on your connected provider and event settings.

See Connecting a payment provider and Currencies & payouts.

Can I run an event in more than one language?

Yes. You can publish an event in multiple languages, and attendees see the event page and emails in the matching language.

See Multi-language events.

How do I get the list of who registered?

Export your attendees and their form responses from the organizer dashboard.

See Exporting data.