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Transferring ownership ​

Every organization has one owner. The owner holds every permission and can't be edited or removed by anyone else. To hand the organization to a colleague — because you're changing role, leaving, or closing your account — transfer ownership to them.

Before you start ​

  • Only the owner can do it. The Transfer ownership button is shown to the owner only.
  • The new owner must be an active admin or member. Someone who hasn't accepted their invitation yet, a disabled member, or a sales rep can't take over. Invite them first, and wait until they've accepted.
  • You can't undo it yourself. Only the new owner can transfer the organization again.

Transfer ownership ​

  1. Open Settings → Members and choose Transfer ownership at the top of the page.
  2. Under New owner, choose the person.
  3. Enter Your password. If your account has no password, choose Email me a code and enter the code from that email instead.
  4. Tick I understand … will own … and I will become an admin.
  5. Select Transfer ownership.

What changes ​

  • The new owner gets every permission across all events, including Plan & billing, payment accounts and members.
  • You stay in the organization as an admin, with all modules and all events. The new owner can change that later.
  • Both of you get an email confirming the transfer.

Closing your account ​

You can't close your account while you're the only owner of an organization that has live events. Transfer ownership first, then close your account.