bagevent Help

Appearance

Check-in ​

On event day, check-in is how you turn a barcode into "this person is in the room." bagevent checks people in by their e-ticket barcode or by name, works with one open door or several check-in points, and keeps a running log of who came through. This page covers the Check-in page in the organizer app, which has two tabs: Check in and Check-in points.

Every confirmed attendee has a unique barcode on their e-ticket. Check-in isn't limited to a time window: a confirmed ticket can be checked in whenever you scan it.

Check someone in ​

On the Check in tab, one box — Badge or person — takes both a scan and a name:

  1. Choose the Check-in point this desk records at. The choice is remembered on this device, so a steward who stays at one door sets it once.
  2. Scan the attendee's e-ticket with a barcode scanner, choose Scan with camera, or type a name, email or phone.
  3. Press Enter or select Check in.

A scanned code checks the person in straight away. Anything with a space or an @ in it — and any code that isn't a badge for this event — is treated as a search, and the matching people are listed.

After each check-in, the panel shows who this is so a steward can act on it at the desk:

  • the attendee's name, ticket type, and identity badge (e.g. Speaker, VIP, Press),
  • any access zones the ticket opens,
  • an Already checked in flag if the barcode was used before, and
  • a Hand over list of items owed to that specific person (add-ons such as a T-shirt or a lunch voucher), so staff know what to give them.

Scanning a queue ​

A hardware barcode scanner in keyboard mode types the code and submits automatically, so you can scan one ticket after another without waiting. The box empties as soon as a code is taken, and scans are handled one at a time in the order they arrive — while several are in flight, the page shows how many are waiting.

Not checked in ​

A scan that doesn't check anybody in — the ticket isn't paid or approved, it was cancelled, or it isn't allowed at this check-in point — is added to the Not checked in list with the reason. It stays there until you select Clear, so a refusal isn't lost behind the next scan.

Checking in by name ​

Type a name, email or phone to list the matching attendees (the first 50), each with a Check in button. Checking in by name goes through the selected check-in point exactly like a scan: the point's tickets and zone apply, and the check-in is logged at that point.

You can also open the person in Attendees and use Confirm check-in.

Undo a check-in ​

Search for the person and select Undo on their row, or open them in Attendees and use Undo check-in. Use it for mistaken scans or someone who left and won't return.

Check-in points ​

A check-in point is a named desk or door with its own rules. Every event starts with a Default point, which takes every ticket and can't be switched off or deleted; any check-in that names no point is recorded there. Add more points to run several entrances cleanly.

On the Check-in points tab, choose Add point and set:

  • Name and optional Description.
  • Status — Active or Inactive. An inactive point isn't offered at the desk.
  • Guards zone (when you use access zones) — bind the desk to an access zone so it only admits passes that open that zone.
  • Allowed tickets — which ticket types this desk admits. Leave all unchecked to allow every ticket.

WARNING

A check-in point bound to an access zone refuses any pass that doesn't open that zone. That's what makes zones do anything. Set the zones up first under Tickets → Access zones, then point a desk at one.

Whatever point is selected on the Check in tab, its ticket and zone rules are enforced for every scan and every check-in by name.

Self check-in ​

The same tab has the Attendees can check themselves in switch. On, attendees can mark themselves arrived from their own ticket in the app, without passing a desk. It's off by default, which means only your stewards admit people. Payment and approval still apply either way.

Re-entry ​

Scanning a barcode that's already checked in is safe. Instead of erroring, bagevent tells you the person is already checked in and shows their identity again. This means:

  • A second scan is a harmless no-op — it won't double-count anyone.
  • Stewards can re-scan a returning attendee to confirm who they are without breaking anything.
  • If your event genuinely blocks re-entry, the "Already checked in" flag is the signal for staff to stop them.

bagevent doesn't lock a checked-in ticket from being scanned again; it flags the repeat so a human can decide. If you need to reset someone (for instance, to re-admit after a mistaken check-in), undo the check-in first.

Recent check-ins ​

The Recent check-ins section lists the latest check-in records — barcode, the point used, the source, and the time — so you can confirm the desk is working and spot problems as they happen.

Apps built for the door ​

Everything above is the organizer web app, which is enough for a front desk with a laptop and a working connection. For the entrance itself, the Check in tab points to two apps under Built for the door.

Mobile check-in ​

Scan from a phone with the bagevent app. It keeps working if the Wi-Fi drops and syncs when the connection is back. See Mobile check-in for the store links.

PC check-in: bagevent Onsite ​

A staffed registration desk usually needs three things the browser cannot give it:

  • It keeps working when the venue network does not. The desktop app holds the whole roster locally, so scanning and searching never wait on Wi-Fi; check-ins queue and upload themselves once the connection returns.
  • It prints badges. Straight to a printer plugged into the same machine, one at a time on check-in or in bulk before the doors open.
  • It turns phones into scan lanes. Up to three phones or handheld scanners join over the venue network and print to that desk's printers.

That is the bagevent Onsite desktop app for Windows and Mac, included with every plan. The two are the same event and the same data — a person checked in on a phone is checked in everywhere.